Client QA – Sam Ilyas – My Care Academy

Client QA – Sam Ilyas

Client First Name: Aileen

Client Last Name: Power

Date of Birth: Tuesday, December 28, 1943

Service User Type: Adult

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 5

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 6

Effective

Has the care been beneficial?: 6

Are the carers arriving on time? 7

Are the carers staying the correct length of time? 4

Is the service from HG Care meeting your needs? 7

Caring

Do you feel comfortable with your carers? 8

Do the carers treat you with respect and dignity? 7

Are you involved in the decision making? (asking what you would like to eat/drink) 8

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 7

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 6

Are you happy with the care plan that has been put in place? 6

Medication

Are Medication being administered correctly and on time? 8

Do you feel confident that your carers understand your medication needs? 9

Are you medication records being recorded correctly? 6

Do you know how to report concerns regarding medication? 10

What do HG Care do well? Aileen is happy that the communication has gone better than what it was before.

What can HG Care do better? Carers to start wearing uniform better, and stay for the right time as they are rushing.

Action Plan Speak with all carers about wearing correct uniform and to ensure carers are logging in and out and staying for the correct length of time.

Identify Main Issues: Carer not staying the full time

Classify Positive Feedback: Communication between carer and service user

Information Recorded By: Sam ilyas

Date: Monday, April 28, 2025