Client QA – Mahnoor – My Care Academy

Client QA – Mahnoor

Client First Name: Aimel

Client Last Name: Raja

Date of Birth: Friday, January 1, 2010

Service User Type: Child

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 9

Are the Carers Wearing the correct PPE?: 9

Are the carers Moving & Handling correctly?: 9

Effective

Has the care been beneficial?: 9

Are the carers arriving on time? 9

Are the carers staying the correct length of time? 9

Is the service from HG Care meeting your needs? 9

Caring

Do you feel comfortable with your carers? 9

Do the carers treat you with respect and dignity? 9

Are you involved in the decision making? (asking what you would like to eat/drink) 9

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 9

Do you know how to raise a complaint against a staff member? 9

Well-led

Were you involved in the development of the care plan? 9

Are you happy with the care plan that has been put in place? 9

Medication

Are Medication being administered correctly and on time? 9

Do you feel confident that your carers understand your medication needs? 9

Are you medication records being recorded correctly? 9

Do you know how to report concerns regarding medication? 9

What do HG Care do well? Aimel dad says everything's going smoothly and he is happy with care that's been provided.

Identify Main Issues: No issues identified

Classify Positive Feedback: Communication between carer and service user, Good Consistency with carers, Carer Punctuality, Office Staff (nice, friendly, helpful etc..)

Information Recorded By: Mahnoor Syed

Date: Wednesday, April 23, 2025