Client QA – Greg Dougherty

Client First Name: htht

Client Last Name: hh56h5

Date of Birth: Friday, August 19, 1994

Service User Type: Adult

Service User Location: Other

Service User Location (Other): Other Location

Safe

Are the Carers Well Presented?: Book Name #10

Are the Carers Wearing the correct PPE?: Book Name #9

Are the carers Moving & Handling correctly?: Book Name #8

Effective

Has the care been beneficial?: Book Name #7

Are the carers arriving on time? Book Name #6

Are the carers staying the correct length of time? Book Name #5

Is the service from HG Care meeting your needs? Book Name #4

Caring

Do you feel comfortable with your carers? Book Name #3

Do the carers treat you with respect and dignity? Book Name #2

Are you involved in the decision making? (asking what you would like to eat/drink) Book Name #1

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) Book Name #2

Do you know how to raise a complaint against a staff member? Book Name #3

Well-led

Were you involved in the development of the care plan? Book Name #4

Are you happy with the care plan that has been put in place? Book Name #5

Medication

What do HG Care do well? Well!

What can HG Care do better? Well

Action Plan 3r322r

Identify Main Issues: Carer Punctuality (Lateness), Other

Identify Main Issues (other): Issue Other

Classify Positive Feedback: Communication between carer and service user, Other

Classify Positive Feedback (Other): Feedback Other

Information Recorded By: Greg

Date: Monday, September 30, 2024