Client QA – Greg Dougherty

Client First Name: Greg

Client Last Name: Dougherty

Date of Birth: Friday, August 19, 1994

Service User Type: Adult

Service User Location: Other

Service User Location (Other): Other Location

Safe

Are the Carers Well Presented?: 10

Are the Carers Wearing the correct PPE?: 9

Are the carers Moving & Handling correctly?: 8

Effective

Has the care been beneficial?: 7

Are the carers arriving on time? 6

Are the carers staying the correct length of time? 5

Is the service from HG Care meeting your needs? 4

Caring

Do you feel comfortable with your carers? 3

Do the carers treat you with respect and dignity? 2

Are you involved in the decision making? (asking what you would like to eat/drink) 1

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 2

Do you know how to raise a complaint against a staff member? 3

Well-led

Were you involved in the development of the care plan? 4

Are you happy with the care plan that has been put in place? 5

Medication

What do HG Care do well? Very wekll

What can HG Care do better? Nothing

Action Plan Plan

Identify Main Issues: Carer Punctuality (Lateness), Other

Identify Main Issues (other): Other Issue

Classify Positive Feedback: Communication between carer and service user, Other

Classify Positive Feedback (Other): Feedback Other

Information Recorded By: Greg Dougherty

Date: Monday, September 30, 2024