Client QA – Emma Hewkin – My Care Academy

Client QA – Emma Hewkin

Client First Name: Test Saj 12 Dec 2024

Client Last Name: Ahmed

Date of Birth: Friday, January 1, 1960

Service User Type: Adult

Service User Location: Stockport

Safe

Are the Carers Well Presented?: 10

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 10

Effective

Has the care been beneficial?: 10

Are the carers arriving on time? 10

Are the carers staying the correct length of time? 10

Is the service from HG Care meeting your needs? 10

Caring

Do you feel comfortable with your carers? 10

Do the carers treat you with respect and dignity? 10

Are you involved in the decision making? (asking what you would like to eat/drink) 10

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 10

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 10

Are you happy with the care plan that has been put in place? 10

Medication

What do HG Care do well? everything. great company, very happy with all

What can HG Care do better? not much, they are doing everything very well. happy with all

Action Plan none required. clients happy

Identify Main Issues: No issues identified

Classify Positive Feedback: Communication between carer and service user, Good Consistency with carers, Carer Punctuality, Carer going above and beyond, Office Staff (nice, friendly, helpful etc..)

Information Recorded By: Saj Ahmed

Date: Thursday, December 12, 2024