Client QA – Emma Hewkin – My Care Academy

Client QA – Emma Hewkin

Client First Name: Tamanna

Client Last Name: Haque

Date of Birth: Monday, December 19, 2011

Service User Type: Child

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 9

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 10

Effective

Has the care been beneficial?: 10

Are the carers arriving on time? 10

Are the carers staying the correct length of time? 10

Is the service from HG Care meeting your needs? 10

Caring

Do you feel comfortable with your carers? 10

Do the carers treat you with respect and dignity? 10

Are you involved in the decision making? (asking what you would like to eat/drink) 10

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 10

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 10

Are you happy with the care plan that has been put in place? 10

Medication

What do HG Care do well? N/A

What can HG Care do better? N/A

Action Plan N/A

Identify Main Issues: Carer Punctuality (Lateness)

Classify Positive Feedback: Communication between carer and service user

Information Recorded By: Muz

Date: Thursday, February 6, 2025