Client QA – Sharjeel Ahmed

Client First Name: Greg

Client Last Name: Dougherty

Date of Birth: Friday, August 19, 1994

Service User Type: Adult

Service User Location: Rochdale

Safe

Are the Carers Well Presented?: 10

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 10

Effective

Has the care been beneficial?: 10

Are the carers arriving on time? 10

Are the carers staying the correct length of time? 10

Is the service from HG Care meeting your needs? 10

Caring

Do you feel comfortable with your carers? 10

Do the carers treat you with respect and dignity? 10

Are you involved in the decision making? (asking what you would like to eat/drink) 10

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 10

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 10

Are you happy with the care plan that has been put in place? 10

Medication

Identify Main Issues: Carer Punctuality (Lateness)

Classify Positive Feedback: Communication between carer and service user

Information Recorded By: Greg Dougherty

Date: Tuesday, February 18, 2025