Client QA – Sharjeel Ahmed

Client First Name: Saj

Client Last Name: Ahmed

Date of Birth: Friday, February 7, 2025

Service User Type: Adult

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 10

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 10

Effective

Has the care been beneficial?: 10

Are the carers arriving on time? 10

Are the carers staying the correct length of time? 10

Is the service from HG Care meeting your needs? 10

Caring

Do you feel comfortable with your carers? 10

Do the carers treat you with respect and dignity? 10

Are you involved in the decision making? (asking what you would like to eat/drink) 10

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 10

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 10

Are you happy with the care plan that has been put in place? 10

Medication

What do HG Care do well? everything

What can HG Care do better? nothing

Identify Main Issues: No issues identified

Classify Positive Feedback: Communication between carer and service user, Carer Punctuality

Information Recorded By: Saj

Date: Tuesday, February 18, 2025