Client QA – Muzalfa – My Care Academy

Client QA – Muzalfa

Client First Name: Vassel

Client Last Name: Smith

Date of Birth: Monday, October 28, 1940

Service User Type: Adult

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 10

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 10

Effective

Has the care been beneficial?: 10

Are the carers arriving on time? 10

Are the carers staying the correct length of time? 10

Is the service from HG Care meeting your needs? 10

Caring

Do you feel comfortable with your carers? 10

Do the carers treat you with respect and dignity? 10

Are you involved in the decision making? (asking what you would like to eat/drink) 10

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 10

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 10

Are you happy with the care plan that has been put in place? 10

Medication

Are Medication being administered correctly and on time? 10

Do you feel confident that your carers understand your medication needs? 10

Are you medication records being recorded correctly? 10

Do you know how to report concerns regarding medication? 10

Action Plan follow ups - appreciate carer- spot check

Identify Main Issues: No issues identified

Classify Positive Feedback: Good Consistency with carers, Carer going above and beyond, Other

Classify Positive Feedback (Other): daughter seems very happy with the carer

Information Recorded By: muzalfa kayani

Date: Tuesday, March 18, 2025