Client QA – Mahnoor – My Care Academy

Client QA – Mahnoor

Client First Name: Margaret

Client Last Name: Nash

Date of Birth: Saturday, November 20, 1943

Service User Type: Adult

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 10

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 10

Effective

Has the care been beneficial?: 10

Are the carers arriving on time? 10

Are the carers staying the correct length of time? 10

Is the service from HG Care meeting your needs? 10

Caring

Do you feel comfortable with your carers? 10

Do the carers treat you with respect and dignity? 10

Are you involved in the decision making? (asking what you would like to eat/drink) 10

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 10

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 10

Are you happy with the care plan that has been put in place? 10

Medication

Are Medication being administered correctly and on time? 10

Do you feel confident that your carers understand your medication needs? 10

Are you medication records being recorded correctly? 10

Do you know how to report concerns regarding medication? 10

What do HG Care do well? Margaret daughter Julie says the new carers do a good job, although she prefers the old carers

Identify Main Issues: Lack of Consistency with carers

Classify Positive Feedback: Communication between carer and service user, Carer Punctuality, Carer going above and beyond, Office Staff (nice, friendly, helpful etc..)

Information Recorded By: Mahnoor Syed

Date: Wednesday, May 21, 2025