Client QA – Mahnoor – My Care Academy

Client QA – Mahnoor

Client First Name: Aileen

Client Last Name: Power

Date of Birth: Tuesday, December 28, 1943

Service User Type: Adult

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 7

Are the Carers Wearing the correct PPE?: 7

Are the carers Moving & Handling correctly?: 5

Effective

Has the care been beneficial?: 4

Are the carers arriving on time? 6

Are the carers staying the correct length of time? 8

Is the service from HG Care meeting your needs? 6

Caring

Do you feel comfortable with your carers? 4

Do the carers treat you with respect and dignity? 9

Are you involved in the decision making? (asking what you would like to eat/drink) 9

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 6

Do you know how to raise a complaint against a staff member? 1

Well-led

Were you involved in the development of the care plan? 1

Are you happy with the care plan that has been put in place? 6

Medication

Are Medication being administered correctly and on time? 8

Do you feel confident that your carers understand your medication needs? 8

Are you medication records being recorded correctly? 8

Do you know how to report concerns regarding medication? 8

What do HG Care do well? The care staff very caring.

What can HG Care do better? Alieen says, there is a language barrier amongs the care staff, and are not wearing their uniforms.

Identify Main Issues: Missed Calls

Classify Positive Feedback: No positive feedback

Information Recorded By: Mahnoor Syed

Date: Wednesday, April 23, 2025