Client QA – Mahnoor – My Care Academy

Client QA – Mahnoor

Client First Name: Doreen

Client Last Name: Robinson

Date of Birth: Monday, November 7, 1932

Service User Type: Adult

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 10

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 10

Effective

Has the care been beneficial?: 10

Are the carers arriving on time? 10

Are the carers staying the correct length of time? 10

Is the service from HG Care meeting your needs? 10

Caring

Do you feel comfortable with your carers? 10

Do the carers treat you with respect and dignity? 10

Are you involved in the decision making? (asking what you would like to eat/drink) 10

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 10

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 10

Are you happy with the care plan that has been put in place? 10

Medication

Are Medication being administered correctly and on time? 10

Do you feel confident that your carers understand your medication needs? 10

Are you medication records being recorded correctly? 10

Do you know how to report concerns regarding medication? 10

Action Plan Kay, Doreen's daughter, understands if the care staff are occasionally late, but she would prefer them to arrive on time.

Identify Main Issues: No issues identified

Classify Positive Feedback: Communication between carer and service user, Good Consistency with carers, Carer going above and beyond, Office Staff (nice, friendly, helpful etc..)

Information Recorded By: Mahnoor Syed

Date: Wednesday, April 30, 2025