Client QA – Emma – My Care Academy

Client QA – Emma

Client First Name: Zahida

Client Last Name: Ullah

Date of Birth: Sunday, August 10, 1969

Service User Type: Adult

Service User Location: Manchester

Safe

Are the Carers Well Presented?: 10

Are the Carers Wearing the correct PPE?: 10

Are the carers Moving & Handling correctly?: 10

Effective

Has the care been beneficial?: 10

Are the carers arriving on time? 10

Are the carers staying the correct length of time? 10

Is the service from HG Care meeting your needs? 10

Caring

Do you feel comfortable with your carers? 10

Do the carers treat you with respect and dignity? 10

Are you involved in the decision making? (asking what you would like to eat/drink) 10

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 10

Do you know how to raise a complaint against a staff member? 10

Well-led

Were you involved in the development of the care plan? 10

Are you happy with the care plan that has been put in place? 10

Medication

Are Medication being administered correctly and on time? 10

Do you feel confident that your carers understand your medication needs? 10

Are you medication records being recorded correctly? 10

Do you know how to report concerns regarding medication? 10

What do HG Care do well? Carers are patient with my wife, she can sometimes be a little snappy but they handle her well.

Action Plan Review in 3 months

Identify Main Issues: No issues identified

Classify Positive Feedback: Communication between carer and service user, Good Consistency with carers, Carer Punctuality, Carer going above and beyond

Information Recorded By: Emma

Date: Friday, May 30, 2025

Client QA – Emma

Safe

Effective

Caring

Responsive

Well-led

Medication

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