Client QA – Ammara Tariq – My Care Academy

Client QA – Ammara Tariq

Client First Name: Testing

Client Last Name: Testing

Date of Birth: Friday, November 14, 2025

Service User Type: Adult

Service User Location: Stockport

Safe

Are the Carers Well Presented?: 6

Are the Carers Wearing the correct PPE?: 6

Are the carers Moving & Handling correctly?: 5

Effective

Has the care been beneficial?: 5

Are the carers arriving on time? 5

Are the carers staying the correct length of time? 6

Is the service from HG Care meeting your needs? 5

Caring

Do you feel comfortable with your carers? 5

Do the carers treat you with respect and dignity? 5

Are you involved in the decision making? (asking what you would like to eat/drink) 5

Responsive

Are your calls answered when you ring the office? (Including ON-CALL) 5

Do you know how to raise a complaint against a staff member? 5

Well-led

Were you involved in the development of the care plan? 5

Are you happy with the care plan that has been put in place? 5

Medication

Are Medication being administered correctly and on time? 5

Do you feel confident that your carers understand your medication needs? 5

Are you medication records being recorded correctly? 5

Do you know how to report concerns regarding medication? 5

What do HG Care do well? Testing

What can HG Care do better? Testing

Identify Main Issues: Carer Punctuality (Lateness)

Classify Positive Feedback: Good Consistency with carers, Carer going above and beyond

Information Recorded By: Testing

Date: Friday, November 14, 2025